Privacy Policy

Emirates Mobile Connect LLC ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform and services related to mobile broadband solutions, network deployment, data plans, IoT connectivity, enterprise mobile solutions, and related support.

Information We Collect
We collect personal information that you voluntarily provide when you use our services or communicate with us. This may include your name, contact details, identification information, billing and payment data, device information, and usage data. We also collect technical information automatically through cookies and similar technologies to enhance your experience on our platform.

Use of Your Information
Your information is used to provide, operate, maintain, and improve our services, process transactions, communicate with you regarding your account or services, and ensure security and compliance with legal obligations. We may also use your data for research, analytics, and to customize our offerings.

Legal Basis for Processing
In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), we process your personal data based on your consent, the necessity to perform a contract with you, compliance with legal obligations, or our legitimate interests, provided such interests are not overridden by your rights.

Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers who assist us in operating our business and delivering services, provided they agree to keep your data confidential and comply with data protection laws. Disclosure may also occur if required by law, regulation, or legal process.

International Data Transfers
As a company operating in the United Arab Emirates, your data may be transferred and processed in countries outside of the UAE. We ensure appropriate safeguards are in place to protect your personal information during such transfers in compliance with applicable laws.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory obligations. When no longer needed, your data is securely deleted or anonymized.

Your Rights
You have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You may also have the right to data portability and to withdraw consent at any time where processing is based on consent. To exercise your rights or to seek further information about your data, you can contact us by sending a written request to our physical address.

Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction, in accordance with industry best practices.

Children’s Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from minors. If we become aware of data collected from children without parental consent, we will take steps to remove such information promptly.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information
For any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

Emirates Mobile Connect LLC
48 Al Wasl Road, Floor 5
Dubai
Dubai Emirate
Dubai 00045
United Arab Emirates

We are committed to resolving any concerns you may have regarding your privacy and data protection.